TERMS OF SALE
Terms of Sale for orders placed via www.formcard.com
1. Use of FORMcard
1.1 By purchasing FORMcard you agree that you have understood the products user instructions and will follow appropriate safety measures while using FORMcard
1.2 FC Trading Ltd accepts no responsibility for injury, damage to goods or property which happens as a result of or in connection with the use of FORMcard.
1.3 It is the customer’s responsibility to follow safety guidelines and demonstrate reasonable caution while using FORMcard.
1.4 Customers are advised to approach experimentation with caution and in doing so accept responsibility for their actions. We strongly advise that customers contact us before carrying out any experiments so we can provide advice and guidance. If you are unsure about usage, do not attempt to do so.
1.5 FORMcard requires the use of hot water. Users are advised to exercise caution as hot water can cause burns or scalding, the removal of each FORMcard from hot water should be done with caution using a metal utensil.
1.6 FORMcard is not for internal use.
1.7 Our website and product packaging display examples of how FORMcard can be used, these are for illustrative purposes only. We cannot guarantee that you will achieve the same results as the environmental conditions and materials used in conjunction with FORMcard may differ from the examples shown.
2.1 FC Trading Ltd does not sell products for purchase by children.
2.2 FORMcard is not intended for use by children.
3.1 All orders placed via this website are subject to these Terms of Sale.
3.2 All purchases made through Indiegogo are subject to the terms and conditions listed by Indiegogo, customers are advised to read these before making any purchase.
4. The Ordering Process
4.1 All orders placed through our website will follow the same order process:
i. Select the pack size that you wish to purchase
ii. Select the colour option that you would like from the list shown
iii. Choose the correct delivery option for your location
iv. Add your chosen products to your cart
v. You will then be taken to the PayPal website to make payment
4.2 In order for us to fulfil your order, all parts of the order process must be completed in full. Omitting information or giving false information may mean that we are unable to process your order.
4.3 Photos and images displayed are for illustrative purposes only and the product received may vary slightly from those shown.
5. Price and Payment
5.1 All prices listed on our website will be in GBP.
5.2 The prices listed do not include delivery.
5.3 Payment should be made in full by PayPal or Credit/Debit Card. Failure to pay for your order may result in the item/s being withheld or the order cancelled.
5.4 From time to time we may alter pricing however this will not affect orders which have already been processed and paid for.
6. Delivery Policies
6.1 Any estimated delivery dates are an indication of when the parcel may arrive but are not a guarantee of the delivery time or date.
6.2 Orders will be sent to the address submitted by you, at the time of purchase.
7. Product Returns and Refunds
7.1 If you wish to return a product to us, you have 7 days from the day that you received your order to return the product to us. You must inform us that you wish to return the item in writing.
7.2 We will only accept returned products if they are unopened and unused.
7.3 It is your responsibility to organise and pay for the return of the product to us, once the product has been checked we will then be able to issue a refund for the cost of the item as well as the initial delivery cost.
7.4 If you cancel an order and are entitled to a refund, we will process this refund as soon as possible. All refunds will be issued within 30 days, from the date which we confirm your refund request to be valid.
8. Statutory rights
8.1 Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you)
9.1 All complaints should be directed to firstname.lastname@example.org. We ask that in the unlikely event that you are not satisfied with your order, you contact us directly using the above email address and we will do our best to rectify any issues that you have.
10. Contact us
Contact: +44 07812 525 245
Company name: FC Trading Ltd
Company Number: 9928852
VAT number: 236892081